ORDER GUIDE · BY OT CASE ·
How OT Case orders work: guest checkout, shipping and support
Follow the order from design and phone-model selection to shared checkout, delivery and customer care.
THE SHORT ANSWER
Choose an OT Case design, select the exact listed phone model, review the bag and check out without an account. Payment continues on moodincase.com, the shared OneTwo checkout; the product remains an OT Case order.
Three designs to look at first
Choose the design first, then the exact fit
Each product page shows the name, printed design, $19.90 price and a phone-model selector. The design is the part you choose for personality; the model determines the fit. Read Model Name in Settings → General → About and select that full listed name. If a model is not listed or cannot be selected, do not use the nearest alternative.
Product images are representative design mockups. Final camera openings and artwork placement depend on the selected model. A picture can show the print clearly without proving a material, protection or charging feature. Ask customer care before ordering if one of those details is essential.
Use the bag when comparing or buying more than one
Add to bag keeps the design and phone model together. That is useful when you are choosing different cases or buying for two phones. Each line should show the intended model; review it before continuing. If you return to a product from a bag line, the model is carried back to the selection.
Buy now is the direct route for the current choice. Whichever route you use, check the design, model, quantity and total rather than assuming a previous selection will suit a different phone.
Why checkout has a different domain
OT Case is a brand of OneTwo Tech Inc. Our phone-case brands share checkout and customer-care services. The payment page is moodincase.com/ot-checkout, and it is identified as OT Case checkout. The order still contains the OT design and model you selected.
The storefront links to that shared service from the purchase area and shopping bag. No OT account registration is required. Payment options are provided through PayPal, including card where offered in the payment flow. Availability of a particular provider option can depend on the customer's payment context; follow the options actually displayed at checkout.
Price and delivery in plain terms
Each standard design is $19.90 USD. Eligible standard U.S. shipping and applicable tax are included, so two cases total $39.80 before any additional item you deliberately select. Review the final order details before approving payment.
Cases are made to order. Processing is normally 0–1 business day, with estimated standard transit of 4–5 business days. The combined estimate is 4–6 business days on a Monday–Saturday service calendar. The order cutoff is 2 p.m. Pacific Time. After-cutoff orders and non-service days move processing to the next service day. Holidays, address checks and carrier delays can change the estimate; read shipping details for the complete policy.
Keep a simple path to order help
Use the email address you entered at checkout when writing to support@moodincase.com. Say that the order is for OT Case, describe the issue and include the order number if available. You do not need to remember an order number to start asking for help.
For a damaged or incorrect item, keep the packaging and include clear photos. For the one-time free exchange, contact us within 30 days after delivery and wait for instructions before sending the case back. Approved exchange shipping is covered both ways. Refund returns have separate conditions in the exchange and refund policy.
Questions before you choose
Do I have to create an account?
No. OT Case supports guest checkout.
Why does the support address say Mood In Case?
The phone-case brands share a OneTwo customer-care team. Mention OT Case and use your checkout email so the team can find the right order.
Found your kind of workday?
Every case is $19.90. Choose the exact listed phone model; no account is needed to order.
Find my three picks ↗